IndonesiaCore Refund Policy
1. Introduction
This policy explains the terms and conditions for refunds on purchases or use of services from PT Incore Systems Solutions through the https://www.indonesiacore.com website and other official Incore applications. We are committed to ensuring customer satisfaction with our services. However, because the services provided are digital and intellectual in nature, refunds can only be granted under certain conditions.
2. Non-Refundable Services
Refunds do not apply to:
- Research reports or data that have been delivered digitally or in print.
- Consultation services that have been conducted, either online or offline.
- System or software development services that have entered the work phase.
- Payments for access to platforms, databases, or active subscriptions.
3. Refund Conditions
Refunds may be considered under the following conditions:
- Duplicate or accidental payments (with valid proof).
- Service is unavailable after payment has been made (e.g., permanent system failure without alternative provision).
- Technical errors in the payment system or order process that result in customers not receiving the promised service.
Refund requests must be submitted no later than 7 (seven) business days from the date of the transaction or service delivery.
4. Refund Request Procedure
To request a refund, please send an email to:
Email: management@indonesiacore.com
Subject: Refund Request - [Service Name]
Include:
- Your full name and contact information
- Invoice number or proof of payment
- Explanation of the reason for the refund request
- Supporting evidence (if any)
Our team will review the request within 5-10 business days and provide confirmation of the status.
5. Service Cancellation
Service cancellation requests can be made before the service process begins (for example, before a research report is created or system development starts). Once the process has started, cancellations are not allowed and fees will be charged according to the contract.
6. Policy Changes
IndonesiaCore reserves the right to change this Refund Policy at any time. Changes will be announced on this website and will take effect from the specified date.